Returns must be claimed within 10 days of the original delivery date.

Please contact support@shopbyamy.com with your order number within 10 days upon receiving your package. A Return Authorization(RA) # and the return label will be issued in 2-3 business days. Items returned without an RA# will not be accepted.

• Refunds: Merchandise must be returned within 3 days upon receiving your RA #. Refunds(minus the $9 return shipping/restocking fee) will be issued in the method of original payment within 2-3 business days of receipt at Shop By Amy's warehouse. Please allow an additional 2-10 days for your bank to post the refund to your account.
• Exchanges: If you would like to exchange an item for a different size or color, please return the original item(s) using the above method for a refund(minus $9 return shipping/restocking fee) and place a new order.

All merchandise must have its original tags and be in new condition(unworn, unwashed, free of any alterations) to be eligible for a return. Please enclose a copy of the original invoice and write the RA# on the outside of your original package. Customers are responsible for the $9 return shipping/restocking fee. Customers using their own method of return shipping will receive a refund minus a $3 restocking fee. All shipping fees are non-refundable.

International Shipping- Rates calculated at checkout. Additional fees for taxes and duties may be due upon delivery. We are not responsible for any charges pertaining to these fees, including any returns for refused packages. By placing an order you are agreeing to these terms. 

We do not accept returns or exchanges on international orders.

All markdowns, intimates, beauty products and accessories are final sale.