FAQ

RETURN POLICY

• Return packages must postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
• Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
• Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return.
• Items sold as sets must be returned with the correct sizes, as sold.
• If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned for a refund.
• Gift cards cannot be returned or refunded.

What is your Return Policy?

• Return packages must postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
• Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
• Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return.
• Items sold as sets must be returned with the correct sizes, as sold.
• If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned for a refund.
• Gift cards cannot be returned or refunded.